Privacy Policy

At Bagsberry, we are committed to protecting your personal information. This policy explains how we collect and use your data to provide you with the best shopping experience.

1. Information Collection

To process your orders and provide customer support, we collect personal details such as your name, shipping address, phone number, and email address.

2. Use of Data

Your information is used strictly for processing and shipping your orders, sending tracking updates, and improving our store's performance.

3. Information Security

We do not sell or rent your personal data. We only share necessary details with trusted partners, such as our shipping couriers and Shopify, to ensure your order reaches you safely.

Return & Exchange Policy

Please review our policy before completing your purchase. By placing an order with Bagsberry, you agree to the terms below:

1. Product Authenticity & Origin

At Bagsberry, we offer a curated selection of both Imported and Pakistani-made bags.

Dupes & Inspired Designs: Unless explicitly stated otherwise, our products are high-quality "dupes" or inspired designs.
Original Products: Genuine, original brand items will be clearly marked with "Original" in the product title or listing description.
By purchasing, you acknowledge that you understand the nature of the product (Original vs. Dupe) as described in the listing.

2. No Returns or Refunds

We do not offer cash refunds or returns. All sales are final. Since we provide clear descriptions regarding the origin and type of each bag, please ensure you have read the listing details before purchasing.

3. 7-Day Exchange Window

If you receive a product that is damaged or incorrect, you are eligible for an exchange within 7 days of the delivery date.

Mandatory Unboxing Video: To process an exchange claim for damages, you must provide a continuous video of the parcel being unboxed. The video must show the shipping label and the product being removed from the packaging. Claims without a video will not be accepted.
The item must be unused, in its original condition, and with all tags attached.

4. Shipping Costs for Exchanges

The customer is responsible for all delivery charges incurred during the exchange. This includes shipping the item back to our warehouse and the delivery fee for the new replacement item.

5. No "Change of Mind"

We do not accept exchanges or cancellations for "change of mind." This includes dissatisfaction with the style, size, or the "dupe" nature of the product if it was not labeled as "Original."